Privacy Policy

Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Account information
• Customer service inquiries
• Marketing preferences

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Pages viewed and browsing behavior
• Referring website information
• Date and time of access
• Session and usage data

Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to:

• Operate and improve our Site
• Remember user preferences
• Analyze website traffic and performance
• Measure advertising effectiveness
• Deliver personalized content and promotions

You may disable cookies through your browser settings, although certain Site features may not function properly.

Advertising, Analytics & Tracking Technologies

We may use third-party advertising, analytics, and marketing tools to better understand how visitors use our Site and to provide relevant advertising and communications.

These services may collect information such as:

• IP address
• Device information
• Browser information
• Website activity and interactions
• Pages viewed
• Referring websites
• Purchase activity and transaction information

We may use services including, but not limited to:

• Shopify Analytics
• Shopify Audiences
• Google Analytics
• Google Ads
• Meta (Facebook and Instagram) Advertising Tools
• Email Marketing Platforms
• SMS Marketing Platforms
• Other advertising and analytics providers

These providers may use cookies, pixels, web beacons, and similar technologies to collect information and measure advertising effectiveness.

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Provide customer support
• Communicate regarding purchases and shipping updates
• Send promotional emails and SMS messages if you have opted in
• Improve products, services, and website functionality
• Detect fraud and maintain security
• Personalize content and advertising
• Comply with legal obligations

Email Marketing

If you subscribe to our email list, we may send promotional emails, product announcements, special offers, company news, and updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

SMS Communications

If you provide consent to receive SMS messages from The S’mores Company, you may receive messages related to:

• Order confirmations
• Shipping updates
• Customer support communications
• Promotional offers and marketing messages (if separately consented)

SMS consent is not a condition of purchase.

Phone numbers collected through SMS consent will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing purposes.

Sharing Information

We may share information with trusted service providers that assist us in operating our business, including:

• Shopify and related Shopify services
• Payment processors
• Shipping carriers and fulfillment providers
• Email and SMS service providers
• Analytics providers
• Marketing and advertising partners

These providers are authorized to use information only as necessary to perform services on our behalf.

We may also disclose information when required by law, to protect our rights, property, customers, or business, or in connection with a merger, acquisition, sale, or other business transaction.

Third-Party Services

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing personal information.

Data Retention

We retain personal information only as long as reasonably necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your state or country of residence, you may have rights regarding your personal information, including:

• Accessing your information
• Correcting inaccurate information
• Requesting deletion of information
• Opting out of certain marketing communications
• Requesting information about how personal information is used

To exercise these rights, please contact:

• Email: info@thesmorescompany.com
• Phone: (631) 418-8809

State Privacy Rights

Residents of certain states, including California and other states with applicable privacy laws, may have additional rights regarding their personal information.

These rights may include:

• The right to know what personal information is collected
• The right to access personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal information
• The right to opt out of certain targeted advertising activities
• The right to not be discriminated against for exercising privacy rights

Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated Effective Date.

Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

See also our Terms of Use.